What is AccuRX Triage?
AccuRX Triage enables NHS based GP practices to offer online consultations to their patients. This allows patients to submit their symptoms or requests to their own GP electronically, and offers around the clock NHS self-help information, signposting to services, and a symptom checker.
AccuRX Triage is the most widely used digital triage tool in NHS primary care, built by NHS GPs for NHS patients, designed to enhance patient access, improve practice efficiencies and signpost patients to the right place at the right time for their care.
How do I use AccuRx?
https://accurx.nhs.uk/patient-initiated/E85121
- Click on the link above (there is no need to download an app or create an account)Select either admin or medical request
- Confirm this is a non-urgent request
- Write the request to the practice, giving as much information as possible
- Confirm how you want to be contacted
- Enter your details
- Press Submit
- All patients wanting to book an appointment with the practice are asked a specific set of questions either through the online form or over the phone with one of the team if you do not have access to the internet using a computer, tablet, or smartphone. The information you provide will help our GPs direct you to the best healthcare professional within the practice.
- Once you have provided our staff with the information, you won’t be given an appointment time straight away. However, the information you provide will be reviewed by our GPs and we will aim to get back to you on the same day if urgent. Routine appointments, we will reply to your online consultation with the appointment details.
Why we are changing the way patient will book appointments with us?
We want to ensure the process of booking an appointment with your GP practice as fair as possible, as previously patients were more likely to secure a same day appointment if they queued at our front door or called us early in the morning which put patients who are unable to do this at a disadvantage.
We found that patients who do not necessarily need a same day appointment were often seen when in fact a routine non-urgent appointment would have been more appropriate. This then resulted in us not being able to see patients who really needed an urgent same day appointment.
Also, patients sometimes do not see the most appropriate healthcare professional for their need, for example, instead of a GP, a patient could have seen a nurse, pharmacist, physiotherapist, mental health practitioner, social prescriber, Health care assistant or an advanced clinical practitioner – for more information on these roles, visit https://www.england.nhs.uk/gp/expanding-our-workforce/
The new system we have implemented is called Total Triage.